Refund policy
Customer satisfaction is paramount to us at LEA LAB. If for any reason you are not completely satisfied with your purchase, we are here to help.
RETURNS
- Return period: You have 14 calendar days from the date of receipt of the product to request a return.
- Return conditions: Products must be unopened and unopened, in the same condition in which they were received, and in the original packaging.
- Return procedure: To initiate the return process, contact our customer service at lealabdigital@gmail.com, indicating your order number and the reason for the return.
- Return shipping costs: The customer is responsible for returning the product. We recommend using a tracked or insured shipping service, as we cannot guarantee receipt of your return.
REFUNDS
- Refund processing: Once the returned product is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
- Timing: If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a few days.
EXCEPTIONS
Items Excluded from Returns: Please note that final sale items cannot be returned or refunded.
FEES
No Restocking Fee: We do not charge a restocking fee for returned products.
CUSTOMER SERVICE
For any questions or concerns regarding our returns and refunds policy, please feel free to contact us at lealabdigital@gmail.com.
We are always here to ensure a pleasant and worry-free shopping experience.